This version: 23-1
Last version: 21-1
Last updated: 9 November 2023
This privacy policy may be updated from time to time to reflect current business practices and ensure compliance with applicable laws. You can always find the most up-to-date version on our website. Any specific terminology used throughout this policy is capitalised and defined in Appendix 1 below for your reference.
Slyp Pty Ltd ("Slyp", "we", "our" or "us") has developed this policy for you, an individual or organisation with whom we interact, whether you are a partner (such as a Merchant, point-of sale provider or Bank), a partner’s customer accessing our services directly or through a partner, a visitor to our Site, or any combination of the above. In other words, this policy is not limited to current and direct customers. It applies to all individuals who deal with us for any business purpose.
We have developed this policy to describe how we collect and use data, including Personal Information, and clarify how we comply with the Australian Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles (“APPs”) and the Spam Act 2003 (Cth) (“Spam Act”).
1.1 Who we are
At Slyp, we are committed to delivering innovative and elegant solutions that solve real problems for real people. Our vision is to power the world’s most convenient transaction by ensuring every person in Australia has easy access to the Smart Receipt experience. Our purpose is to reduce the impact that paper receipts have on the environment while also helping consumers and businesses transact in a more digitally friendly way.
1.2 What we do
We have created the Slyp Smart Receipt. Our solution revolutionises paper receipts with a smarter, feature-rich, digital transaction record that may be delivered in a Bank partner’s mobile application, Merchant partner’s mobile application, Slyp mobile application or via SMS. Smart Receipts offer new ways for consumers and Merchants to digitally connect.
2.1 Our privacy stance
At Slyp, the protection of your data is of critical importance. This policy is laid out in an easy to understand way so that you can readily understand our position on data privacy and our commitment to protecting the data and Personal Information we collect.
2.2 Your agreement to this policy
By using this Site and/or our services, you agree to the terms and conditions of this policy.
The type of data we may collect, how it is used and who it may be disclosed to vary based on the services you use. This section details the type of data we may collect for the services we offer, how we collect it and how we handle it.
3.1 Smart Receipts delivered in Bank partners’ mobile application
3.1.1 Service description
We provide Smart Receipts to customers of partnering Banks directly to their mobile banking application (subject to this feature being activated). We do not collect Personal Information to deliver Smart Receipts in Bank partners’ mobile applications, in other words, the data we collect is not identifiable to you. The feature works by linking your anonymised Bank transaction details with your anonymised Merchant transaction details to render your Smart Receipts inside your mobile banking application. Bank partners and Slyp exchange information using a randomly generated customer identifier meaning that Bank partners do not share your identity with Slyp.
3.1.2 Type of data collected
As part of this service, Slyp may collect the data outlined below:
Type of data |
Data description |
How data is collected |
Bank transaction details (anonymised) |
Anonymised information about transactions you made with your registered Bank cards enabling us to match those with your corresponding Merchant receipts, including:
|
Supplied by Bank partners |
Merchant receipt details (anonymised) |
Anonymised information typically available on your tax receipts enabling us to surface such information inside your Smart Receipts and to match your corresponding Bank transactions, including:
* To protect your privacy, your loyalty or membership number and ABN are stored in encrypted form. |
Supplied by Merchant partners |
Customer demographics (anonymised) |
Your anonymised demographic details:
|
Supplied by Bank partners |
Usage data (anonymised) |
Information about how you access and use our services, including:
|
Supplied by Bank partners |
At each stage, data is collected (either from Bank partners or Merchant partners) electronically using RESTful Application Programming Interface (API) technology.
3.1.3 How we use information collected to provide Smart Receipts in Bank partners mobile application
We will only use the information collected where we have a legitimate business purpose to do so and in accordance with the contractual terms agreed with our relevant Bank and Merchant partners. Below is an outline of the purposes for which we may use the information we collect:
3.1.4 Who we may disclose your information to
We may disclose the information we collect to the following:
3.2 Smart Receipts delivered via SMS or Merchant mobile applications
3.2.1 Service description
We provide Merchants with the ability to deliver Smart Receipts to their customers via SMS or mobile applications owned, operated or controlled by a Merchant.
3.2.2 Type of data collected
When providing this service, Slyp may collect the information outlined below:
Type of data |
Data description |
How data is collected |
Contact details |
Mobile number enabling us to send Smart Receipts via SMS |
Supplied by Merchant partners |
Merchant receipt details (anonymised) |
Anonymised information typically available on a tax receipt enabling us to surface such information inside the Smart Receipts, including:
* To protect your privacy, your loyalty or membership number and ABN are stored in encrypted form. |
Supplied by Merchant partners |
Usage data and cookies (Anonymised) |
Anonymised information about how you access and use our services, including:
|
Collected via Sites |
Where information is collected from Merchant partners, this information is collected electronically using RESTful API technology.
3.2.3 How we use information collected to provide Smart Receipts in Merchant partners’ mobile applications or via SMS
We will only use the information collected where we have a legitimate business purpose to do so and in accordance with our Merchants’ services agreements. Below outlines the purposes we may use the information we collect:
3.2.4 Who we may disclose your information to
We may disclose the information we collect to the following:
3.2 Smart Receipts delivered via Slyp App
3.2.1 Service description
We provide Merchants with the ability to deliver Smart Receipts to their customers via the Slyp App.
3.2.2 Type of data collected
When providing this service, Slyp may collect the information outlined below:
Type of data |
Data description |
How data is collected |
Contact details |
Name Phone number |
Supplied by you upon signing up to the Slyp App |
Merchant receipt details |
Information typically available on a tax receipt enabling us to surface such information inside the Smart Receipts, including:
|
Supplied by Merchant partners |
Usage data and cookies (Anonymised) |
Information about how you access and use our services, including:
|
Collected via Sites and/or Slyp partners you interact with |
Where information is collected from Merchant partners, this information is collected electronically through APIs.
3.2.3 How we use information collected to provide Smart Receipts in the Slyp App, Merchant partners’ application or via SMS
We will only use the information collected where we have a legitimate business purpose to do so. Below outlines the purposes we may use the information we collect:
3.2.4 Who we may disclose your information to
We may disclose the information we collect to the following:
3.4 Users interacting with our website or merchant portal (“My Slyp”)
3.4.1 Service description
We provide a range of services on our website and our merchant portal which are accessible by a range of different users. For example, Merchants can create an account with Slyp, manage their account details and access their Smart Receipts. Users (whether they are retailers, Smart Receipts recipients or any other individual visiting our website) can provide feedback or seek to get in touch with us. We also conduct business activities such as marketing, recruitment and corporate communications operations via our website.
3.4.2 Category of information
As part of these services, Slyp may collect the information outlined below:
Type of data |
Data description |
How data is collected |
Contact details |
Contact details you provide when contacting us via our Sites, including your:
|
Supplied by you when contacting us |
Views, opinions, requests, etc. |
Any information you share with us when contacting us. |
Supplied by you when contacting us |
Merchant account details |
Information to set up a Merchant account with Slyp, to enable Smart Receipts to be offered to your customers including:
|
Supplied by Merchants when using our Sites and managing their accounts |
Usage data and Cookies |
Information about how you access and use our services. |
Collected via your interactions with our Sites |
3.4.3 How we use information collected when you use our SitesWe will only use the information collected where we have a legitimate business purpose to do so. Below outlines the purposes we may use the information we collect:
3.4.4 Who we may disclose your information to
We may disclose the information we collect to the following:
3.5 General business operations
3.5.1 Service description
Slyp may collect information from any person who interacts with us in the course of conducting business, including employees, job applicants, clients (current and prospective) and other third-parties.
3.5.2 Category of information
Slyp may collect the information outlined below:
Type of data |
Data description |
How data is collected |
Employee and job application details |
We may collect information from employees and job applicants to carry out relevant operations:
|
Information is normally supplied by you, referees or third-parties (such as University or professional bodies) |
Clients, prospective clients and third-parties we conduct business with details |
We may collect the below information from clients, prospective clients and third parties we conduct business to carry out relevant operations:
|
Information may be supplied by you directly, a colleague of yours or one of our partners. |
3.5.3 How we use information collected from employees, job applicants, clients and third-parties we engage with
We will only use the information collected where we have a legitimate business purpose to do so. Below outlines the purposes we may use the information we collect:
3.5.4 Who we may disclose your information to
We may disclose the information we collect to the following:
We may, with your consent, use the information we have collected about you to contact you from time to time by email to tell you about new products or services that we believe may be of interest to you, to send you promotions, newsletters and to conduct surveys.
You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by clicking on the link in the marketing communication or contacting us using the details set out below.
Smart Receipts that are delivered by SMS to you may also include Merchants' offers or promotions. These promotions are those of our Merchant partners, and do not relate to Slyp's products or services. However, you can unsubscribe from receiving future promotions via Smart Receipts by clicking on the link at the bottom of the Smart Receipt.
Protecting your privacy and maintaining the accuracy of the data we use to serve you is vitally important to us. This section details the measures we take to achieve this.
5.1 Securing Data
We have implemented appropriate technical and organisational security measures designed to protect your Personal Information against unauthorised or unlawful destruction, loss, alteration, disclosure, and other unlawful or unauthorised forms of Processing. A selection of these measures are listed below:
5.2 Maintaining Data Accuracy
On an ongoing basis, we take every reasonable step to ensure that:
From time to time we may ask you to confirm the accuracy of your Personal Information.
In some cases, we use cookies or other similar technologies to provide our services to you.
6.1 How we use cookies
When you visit our Sites, we may use ‘cookies’ or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. While we do not use browsing information to identify you personally, we may record certain information about your use of our Sites, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your device.
6.2 How you can stop cookies
You can change your cookie settings at any time and can disable cookies through your internet browser. How you do so depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your device to block all cookies, you may disrupt certain features and limit the functionality we can provide when you visit or use our Sites. If you use our Sites without changing your settings, you are consenting to our use of cookies.
6.3 Web beacons
Our direct marketing communications may contain electronic images, known as web beacons. These electronic images enable us to know if a recipient has opened our communications or visited certain click through links (such as our website). Web beacons are a tool we use to analyse the engagement with our communications and help us improve your experience.
Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, you are not required to give us your name unless we need it to adequately handle your question. Generally, we do not collect the names of customers from Merchants’ partners who receive Smart Receipts from us. However, for some of our functions and activities, we may need your name, contact information and other details to enable us to provide our services or products to you.
We will endeavour to ensure that the Personal Information collected from you is up to date, accurate and complete.
You may request access to, or correction of, the Personal Information we hold about you at any time by contacting us using the details provided below. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the Personal Information you request within a reasonable time and usually within 30 days. If we decide to refuse your request, we will tell you why in writing and how to complain if you are not satisfied by our response.
9.1 Contacting us
If you have any questions regarding this Privacy Policy, our treatment of your Personal Information, complaints, or would like to access or amend your Personal Information, please contact us at info@slyp.com.au.
9.2 Complaints
If you contact us to raise a complaint, we will consider your complaint promptly and contact you to seek to resolve the matter. If we’re unable to provide a final response within 45 days, we will contact you to explain why and discuss a timeframe to resolve the complaint.
Under the Privacy Act, if you are not satisfied with our response, you are also entitled to make a complaint to the Australian Privacy Commissioner. For more information about the Australian Privacy Principles, or if we are unable to satisfactorily resolve your concerns about our handling of your Personal Information, you can contact the Office of the Australian Information Commissioner via the OAIC website, www.oaic.gov.au, or by using the details provided below:
Appendix 1: Definitions
Term |
Definition |
Bank |
Bank means a financial institution that issues credit cards or debit cards, or an entity providing other payment method, to customers and has entered into, and remains a party to, a services agreement with Slyp to provide Smart Receipts to its customers. |
Merchant |
Merchant means a person who has entered into, and remains a party to, a services agreement with Slyp under which Slyp is to create and issue Smart Receipts for its customers. |
Personal Information |
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable:
|
POS |
POS means point of sales software providers that partner with Slyp; enabling retailers who use their software to offer Smart Receipts. |
Process, Processing or Processed |
Process means anything that is done with any data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. |
SA2 |
SA2 means Statistical Area Level 2 in the main structure under the Australian Statistical Geography Standard released by the Australian Bureau of Statistics. |
Site |
Any related web pages located under the domain name slyp.com.au. |
Slyp App |
Mobile application owned, controlled or operated in partnership with Slyp for the purpose of making Smart Receipts and other services available to Merchant customers. |
Smart Receipt |
Smart Receipt means the dynamic digital representation of a proof of purchase invoice issued on behalf of a Merchant by Slyp. |